this post was submitted on 06 Jun 2026
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In the rare instance that I go to mcdonalds, Id rather use their device than put their app on my device, or make an account to use such an app.
or just use the drive through and pay with cash and avoid all of this
I get that they keep trying to eliminate humans that take drive through orders, but there will always be an escalation path for a real human. Just takes a single car blocking the lane lol.
I mean the problem with drive throughs is that's like the most painful way to order anything. Doesn't matter if it's a human or an AI. Lets talk on a garbage speaker 6 feet away with traffic, wind and everything else inbetween. Without being able to see the face of the person. Know when or if the feed has been cut off, also the added fun of the speed being terrible and of course the ability to get stuck because even if you realize it's not worth the time... a car can pull up behind you and force you to wait it out as long as it takes.
Drive through would require I get a car tho, I was more trying to defend the kiosks as, while I understand that they aren't perfect for various reasons, like dark patterns and such that software ordering enables, I genuinely find that kiosk format the least stressful way to order food, in the rare instance that I'm at a place that has them. Dont have to install their app, doesn't activate my social anxiety like asking an actual person for things, and I can walk in and use it rather than needing a vehicle.