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Apparently a page from an internal IBM training manual. Some further attempts at source it
I feel this way about things like companies, too. It must always be human beings that bear the personal responsibility for an organization’s crimes, not “the company” alone. When money can pay in lieu of personal responsibility, then there is no justice or accountability.
I don't think this is wise at all.
Its just people putting into words their wish to be able to punish and appoint blame above their wishes to be pragmatic.
If software is better at something, there is no reason to be mad at that software.
More than that, the idea that the software vendor could not be held liable is farcical. Of course they could be, or the company running said software. In fact, they'd probably get more shit than managers who regularly get away with ridiculous shit.
I mean wage theft is the biggest form of theft for a reason, and none of the wage thieves are machines (or at least most aren't).
A computer can 100% be held accountable. Someone made the decision to put a computer in charge. That person is 100% responsible.