I didn't say Linux just works. I'm just fighting back against the preconceived idea that it's just a total mess and windows isn't. I have myself ran into issues with linux. But also, I've run into many issues with windows too.
The difference is that when people encounter issues with windows, it's like well too bad, need to find someone who can fix it. But when they encounter an issue with Linux, it's like linux sucks, let me get back to Windows as if it didn't suck at least as much.
I don't buy the argument that windows just works or that it's somehow better or more stable. The reality is we all have grown to learn about computers specifically using windows and it's been a steep learning curve. We have gotten familiar with its specificities and its sporadic misbehavior and accepted that as the norm. And people prefer what they are used to even if it's suboptimal because they would rather not learn something else from scratch, even if in the long run it could be better.
Put any person who has zero computer experience in front of a windows computer or Linux computer and I doubt they would say the windows computer just works and the Linux one doesn't.
I think this is an issue where you are talking about people coming from windows trying to do windows things on linux like run windows software. Of course you can in some cases run windows software on Linux but it is not a fair comparison to blame Linux for not being able to run windows software. Linux has it's own suite of software and that is often better suited.