this post was submitted on 03 Sep 2026
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594
Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 20 hours ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
188 comments fedilink hide all child comments
 

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] LavaPlanet@sh.itjust.works 27 points 8 hours ago (1 children)

That leaves only one available option for protest. I don't think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where's my popcorn...

[–] myyass@lemmy.world 6 points 7 hours ago (1 children)

Moving away from Sony as much as possible. I may or may not use questionable websites to watch anime and movies. and I sold all my Sony stuff except a PS3 and Headphones, which will also be sold.

[–] LavaPlanet@sh.itjust.works 5 points 6 hours ago (1 children)

I dunno, maybe keep anything you can pirate on, right? Because that would hit them harder?

[–] myyass@lemmy.world 2 points 6 hours ago (1 children)

That's good for some but usually these websites arise as soon as they go down. It also makes for a grey area since you don't have the media on your hard drive. That's why Sony tries so hard to shut them down and push their crunch hole subscription. I think they shot themselves in the foot already enough that just not buying their stuff is effective. The silent No Thank You approach is really effective pretty much for everything.

[–] hraegsvelmir@ani.social 6 points 5 hours ago (1 children)

I think they were implying you should put custom firmware on your PS3 so you could just play pirated games on it, rather than selling them.

[–] myyass@lemmy.world 3 points 5 hours ago

I see, I didn't know that was a thing. I mostly play on my computer.