this post was submitted on 03 Sep 2026
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] QueenHawlSera@piefed.social 21 points 3 hours ago (1 children)

Anything but walking back the physical disc decision

[–] phoenixz@lemmy.ca 1 points 29 seconds ago

Anything but doing the right thing because money

[–] Surp@lemmy.world 8 points 3 hours ago

Someone please figure out Linux on ps5 native so I can dump their crappy OS

[–] LavaPlanet@sh.itjust.works 25 points 5 hours ago (1 children)

That leaves only one available option for protest. I don't think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where's my popcorn...

[–] myyass@lemmy.world 4 points 5 hours ago (1 children)

Moving away from Sony as much as possible. I may or may not use questionable websites to watch anime and movies. and I sold all my Sony stuff except a PS3 and Headphones, which will also be sold.

[–] LavaPlanet@sh.itjust.works 4 points 4 hours ago (1 children)

I dunno, maybe keep anything you can pirate on, right? Because that would hit them harder?

[–] myyass@lemmy.world 2 points 4 hours ago (1 children)

That's good for some but usually these websites arise as soon as they go down. It also makes for a grey area since you don't have the media on your hard drive. That's why Sony tries so hard to shut them down and push their crunch hole subscription. I think they shot themselves in the foot already enough that just not buying their stuff is effective. The silent No Thank You approach is really effective pretty much for everything.

[–] hraegsvelmir@ani.social 5 points 3 hours ago (1 children)

I think they were implying you should put custom firmware on your PS3 so you could just play pirated games on it, rather than selling them.

[–] myyass@lemmy.world 2 points 3 hours ago

I see, I didn't know that was a thing. I mostly play on my computer.

[–] dual_sport_dork@lemmy.world 43 points 10 hours ago (2 children)

Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn't have a single leg left to stand on. Sony's decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.

In other words: Get the fuck outta here with that.

[–] impairedimperator@lemmy.zip 19 points 8 hours ago (1 children)

IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.

Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That's why I never played helldivers, actually.

[–] rumba@lemmy.zip 2 points 2 hours ago

Protesting outside facilities should be allowed. Though honestly pointless, just give them what they want and leave their ecosystem

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[–] village604@adultswim.fan 32 points 10 hours ago (6 children)

ITT: People who don't understand how call centers work.

It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.

For these call centers, the huge campaigns are their life blood, and they won't do anything to upset the client. Your complaints are very likely not being passed on.

Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.

So, by calling and being abusive to a CS agent, there's a decent chance you're abusing a homeless person for absolutely no benefit.

The only reason Sony cares is because turnover from abuse and tied up agents costs money.

[–] anarchy79@lemmy.world 15 points 9 hours ago* (last edited 9 hours ago) (1 children)

"You fools! You're not even talking to us, you're talking to a homeless person! We will never hear what you have to say!"

[–] Xella@lemmy.world 7 points 9 hours ago (1 children)

Lmao this is fucked up. I hate that I've sunk so much money into digital PlayStation games. At least I have benefitted somewhat. 1 digital game = 2 games for myself and my spouse. So I have somewhat saved money in a way. Fuck.

[–] Texas_Hangover@lemmy.radio 4 points 7 hours ago (1 children)

My plan is to save all my digital games on external HHD's... Pain in the ass, but it should work.

[–] Stegget@lemmy.world 2 points 7 hours ago (2 children)

Won't they still need to phone home when you try to play them? Digital only means having the files won't matter if they hit a remote kill switch on your ability to boot it up.

[–] MrScottyTay@sh.itjust.works 3 points 4 hours ago

Once a game has been downloaded and the console has been online with it installed after the refund window has closed, it should be given a perpetual license if then taken offline and never need to phone home again.

[–] Texas_Hangover@lemmy.radio 2 points 6 hours ago

I'm not entirely sure of the specifics tbh, but I have moved full digital games to an HDD and back with no issues. I dont have any "connection required" games personally.

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[–] Puddinghelmet@lemmy.world 2 points 5 hours ago (1 children)

Any open source consoles? lol

[–] Ascend910@lemmy.ml 12 points 5 hours ago

steam machine is the closest

[–] Doomsider@lemmy.world 62 points 12 hours ago* (last edited 12 hours ago) (1 children)

We made a bad decision and people got upset.

The problem according to Sony: the people.

Get bent Sony, you put your front line workers through this bullshit, you don't get to cry foul. How fucking stupid.

[–] criss_cross@lemmy.world 54 points 12 hours ago (7 children)

Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.

But

unreasonable demands for compensation or apologies

Fucking really? Asking for refunds is bad now?

[–] AHemlocksLie@lemmy.zip 33 points 11 hours ago (1 children)

Nothing more offensive to a capitalist than trying to get your money back

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[–] Malica@lemmy.zip 4 points 7 hours ago

It's perfectly reasonable too

[–] anarchy79@lemmy.world 6 points 9 hours ago* (last edited 9 hours ago)

I mean they are the customer facing entity of the company. Of course they are going to get angry customers calling in and voicing their grievances because of the actions of Sony.

And that's why they employ the cheapest labor to deal with it, it's just a front, they don't give a shit. What can the support staff do? Not much, I'd wager, and I'd wager that that shit rightfully would piss some customers off.

They're literally employed as an abuse filter.

AI chat assistant incoming in 3...2....1...

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[–] Jaysyn@lemmy.world 8 points 9 hours ago (1 children)

My decade+ long boycott of Sony's garbage is looking more and more prescient every day.

[–] anarchy79@lemmy.world 9 points 9 hours ago (3 children)

I am on a boycott since the Sony Rootkit Scandal.

[–] rumba@lemmy.zip 6 points 7 hours ago

I've been out since they forced me to either remove dual boot from my p3 or stop playing games on it.

I had TV's Receivers, Speakers, cameras. They can go F themselves.

[–] InternetCitizen2@lemmy.world 5 points 8 hours ago

A beautiful case to bring up to anti piracy boot lickers.

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[–] bitjunkie@lemmy.world 33 points 12 hours ago

Megacorp jerks people around and gets all snowflakey when they jerk back

[–] Babalugats@feddit.uk 109 points 15 hours ago* (last edited 15 hours ago) (3 children)

Has Sony just dared it's entire customer base to take part in a forced boycott?

The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can't do it on their own.

[–] architect@thelemmy.club 4 points 7 hours ago (1 children)

They won’t do it. Gta is coming out. They are too cucked.

[–] Gsus4@mander.xyz 1 points 2 hours ago* (last edited 2 hours ago)

Apparently, it is already out 😁

Happy cake on fire day!

eg here

oh wait, no, here

wait, no, here:

no, it was actually the previous one, they look the same :/

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[–] greyscale@lemmy.grey.ooo 292 points 18 hours ago (37 children)

Can people just stop buying their fucking product now?

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[–] fulg@lemmy.world 173 points 17 hours ago (5 children)

My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…

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