this post was submitted on 05 Sep 2025
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[–] sugar_in_your_tea@sh.itjust.works 1 points 15 hours ago* (last edited 15 hours ago) (3 children)

That depends on the issue. Sometimes it's a lack of training, sometimes it's obtuse software. That's a call the product owner needs to make.

For something like AI, it does take some practice to learn what it's good at and what it's not good at. So there's always going to be some amount of training needed before user complaints should be taken at face value. That's true for most tools, I wouldn't expect someone to jump in to my workflow and be productive, because many of the tools I use require a fair amount of learning to use properly. That doesn't mean the tools are bad, it just means they're complex.

[–] rebelsimile@sh.itjust.works 1 points 12 hours ago (2 children)

Are you the person (alt) I was asking this of?

[–] sugar_in_your_tea@sh.itjust.works 1 points 11 hours ago (1 children)
[–] rebelsimile@sh.itjust.works 1 points 11 hours ago

Yes, because I was talking to the other person who’s been all over this thread talking about their specific experience.