This smells like bullshit. The AI was giving responses. If it was truly DDoS or wifi it wouldn't have been able to answer the query at all. What happened here was the AI wasn't giving responses as rehearsed before, it skipped ahead steps it.
Even if true, kinda a rudamentary mistake for a multi billion dollar company to make. How did you not think people would show up with your product to record you unveiling the new product.
But the audience for this product will eat up this explanation.
https://loops.video/