We are apparently rolling out AI to handle support tickets. Keep getting told this is to reduce workloads and not to replace anyone which is obviously bullshit because they would cut staff if there was a reduced workload.

It's also bullshit because it's going to create so much extra work for me (2nd line) to unfuck the data damage that customers cause to their systems by blindly listening to the idiot LLM.

[–] dubyakay@lemmy.ca 1 points 3 hours ago

I'm in a similar situation, but ahead of you. Layoffs already happened in January. They've recently added a button to turn off AI summaries of emails luckily. The AI prefilled responses are still complete dogshit and no way to turn them off though.

[–] rockerface@lemmy.cafe 2 points 5 hours ago

As someone often on the other end of this support situation, I just keep asking the AI to connect me to a human until it does. If I couldn't figure out the way to fix it myself, a glorified autocorrect definitely isn't going to.