this post was submitted on 08 Sep 2025
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We have recently experienced a security incident that may potentially involve your Plex account information. We believe the actual impact of this incident is limited; however, action is required from you to ensure your account remains secure.

What happened

An unauthorized third party accessed a limited subset of customer data from one of our databases. While we quickly contained the incident, information that was accessed included emails, usernames, securely hashed passwords and authentication data.

Any account passwords that may have been accessed were securely hashed, in accordance with best practices, meaning they cannot be read by a third party. Out of an abundance of caution, we recommend you take some additional steps to secure your account (see details below). Rest assured that we do not store credit card data on our servers, so this information was not compromised in this incident.

What we’re doing

We’ve already addressed the method that this third party used to gain access to the system, and we’re undergoing additional reviews to ensure that the security of all of our systems is further strengthened to prevent future attacks.

What you must do

If you use a password to sign into Plex: We kindly request that you reset your Plex account password immediately by visiting https://plex.tv/reset. When doing so, there’s a checkbox to “Sign out connected devices after password change,” which we recommend you enable. This will sign you out of all your devices (including any Plex Media Server you own) for your security, and you will then need to sign back in with your new password.

If you use SSO to sign into Plex: We kindly request that you log out of all active sessions by visiting https://plex.tv/security and clicking the button that says ”Sign out of all devices”. This will sign you out of all your devices (including any Plex Media Server you own) for your security, and you will then need to sign back in as normal.

Additional Security Measures You Can Take

We remind you that no one at Plex will ever reach out to you over email to ask for a password or credit card number for payments. For further account protection, we also recommend enabling two-factor authentication on your Plex account if you haven’t already done so.

Lastly, we sincerely apologize for any inconvenience this situation may cause you. We take pride in our security systems, which helped us quickly detect this incident, and we want to assure you that we are working swiftly to prevent potential future incidents from occurring.

For step-by-step instructions on how to reset your password, visit:https://support.plex.tv/articles/account-requires-password-reset

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[–] thelittleblackbird@lemmy.world 4 points 1 day ago (2 children)

Good to read you know how to implement some protection layers around your jellyfinn :)

But most of the people (specially the plex ones) don't have the technical background to deploy something like you have, and convince those people to do the switch without knowing how to protect themselves is not a wise thing to do. Specially when this time, plex response was perfectly fine :)

[–] dogs0n@sh.itjust.works 4 points 1 day ago* (last edited 1 day ago) (2 children)

But most of the people (specially the plex ones) don't have the technical background

Seems weird to say, because I had to setup Plex one time on a server for testing and it was a bit harder than setting up Jellyfin, so I wouldn't call most Plex hosters dumb.

Plus they are still hosting something on their servers, they would still need to secure it in some ways?

p.s., the "Jellyfin is insecure dont host it on the internet" is just fear mongering at this point..

[–] MaggiWuerze@feddit.org 3 points 1 day ago (1 children)

You're exactly the kind of Jellyfin user the rest has to thank for the devs lax approach to security. If you actually demanded even basic security, the devs would maybe at least consider it a priority.

But until it no longer provides an unsecured API, you should maybe think about whether you want to portrait it as secure.

[–] dogs0n@sh.itjust.works 3 points 22 hours ago

Same with Plex, except more serious, they have data breach after data breach and I read comments here of people applauding the response and probably most will continue to use it.

If your threat model includes being scared people are gonna guess whats on your server and try playing it, then thats up to you, personally It's not something I'm worried about in contrast.

[–] thelittleblackbird@lemmy.world 2 points 1 day ago (1 children)

Jellyfinn has a nice record of problems during the authentication and escalating privileges, even the developer team recommends to use it behind a vpn and don't expose it to internet.

If course, you can use a reverse proxy with and external Auth framework to mitigate it, pair it with fail2ban, geo restrictions and a second factor, but those things are not in the scope of the regular user.

Let's face reality, plex is not such widespread for being the default option in kali Linux....

[–] dogs0n@sh.itjust.works 1 points 22 hours ago (1 children)

I think the only advice I have seen is to use jellyfin behind a reverse proxy (instead of directly exposing it), because they are hardened.

Where have you seen this official advice for a vpn?

[–] Waryle@jlai.lu 3 points 1 day ago (2 children)

I already answered your second paragraph: Jellyfin holds no sensible data.

And there is no central server gathering data from all users, an hacker would need to find and break in multiple Jellyfin instances, to get useless data from 1 to maybe 10 users each time.

And Plex is not easier to install and secure than Jellyfin.

[–] MaggiWuerze@feddit.org 6 points 1 day ago* (last edited 1 day ago) (1 children)

Jellyfin holds no sensible data.

Maybe if you don't live in a country where piracy is actively prosecuted

And Plex is not easier to install and secure than Jellyfin.

You can literally start a Plex server from a exe on desktop windows. Don't make a fool out of yourself.

Also it is immensely more secure, unless with "Jellyfin" you actually mean "Jellyfin plus a myriad of convoluted extra steps every user has to take by themselves since the devs can't be arsed to follow basic standards for web security"

[–] OccasionallyFeralya@lemmy.ml 1 points 5 hours ago

I mean jellyfin is as easy to install as clicking “install” in the default software manager at least on Linux

Sometimes your data is not important but your computer, nobody wants to be in a netbot.

Well, perhaps plex is not better in security (we don't know for sure) but at least they have a cyber team, a monitoring system and in every bodies hope, dedicated developers for these topics.

Jellyfinn dies not hve a team like this one per se. Could the developers be better fit and knowledged in jellyfinn than plex? Perhaps, but probably the focus is in the features and not in the security