We are apparently rolling out AI to handle support tickets. Keep getting told this is to reduce workloads and not to replace anyone which is obviously bullshit because they would cut staff if there was a reduced workload.

It's also bullshit because it's going to create so much extra work for me (2nd line) to unfuck the data damage that customers cause to their systems by blindly listening to the idiot LLM.

[–] dubyakay@lemmy.ca 2 points 4 hours ago (1 children)

I'm in a similar situation, but ahead of you. Layoffs already happened in January. They've recently added a button to turn off AI summaries of emails luckily. The AI prefilled responses are still complete dogshit and no way to turn them off though.

[–] Korhaka@sopuli.xyz 2 points 1 hour ago

We already had 1 round of redundancies about 18 months ago. The wankers up top said while we were profitable we needed to be more profitable.

[–] rockerface@lemmy.cafe 4 points 7 hours ago (1 children)

As someone often on the other end of this support situation, I just keep asking the AI to connect me to a human until it does. If I couldn't figure out the way to fix it myself, a glorified autocorrect definitely isn't going to.

[–] Korhaka@sopuli.xyz 2 points 1 hour ago

I had one for a phone call, I kept confusing it until it connected me to a human.

Apparently they don't understand postcodes read as "Alpha Bravo 1 2 Charlie 3 4"

[–] scrubbles@poptalk.scrubbles.tech 14 points 10 hours ago (1 children)

My wife had an AI "pro" come into her company to talk about revolutionizing her business. Bro just talked about asking chatgpt everything. Got a problem from your boss? Chatgpt! Excel woes? Chatgpt!

Honestly can't fault the guy, the idiots in that story were her executive team paying him gibs of money to come in and say it. Dude got his money and left after the seminar.

[–] vane@lemmy.world 5 points 10 hours ago

I don't know why but my brain switched off after AI pro come into her.

[–] goatinspace@feddit.org 8 points 10 hours ago

I literally talked to people like that.

[–] androidul@lemmy.world 4 points 11 hours ago (1 children)

sorry but the picture is failing to load on my end

[–] Albbi@lemmy.ca 13 points 11 hours ago (2 children)

It really doesn't need to be a picture.

"We are implementing AI in our business processes!"
Looks inside
The PM now uses ChatGPT instead of a calculator

[–] marcos@lemmy.world 6 points 10 hours ago

It really doesn’t need to be a picture.

Yes, but if you try to make a text post, the browser AI agent doesn't know how to help you and guide you into posting an image instead...

[–] androidul@lemmy.world 2 points 11 hours ago

😂 nice