this post was submitted on 08 Aug 2026
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:sigh: Yet again, nobody reads the fucking article and it is VERY obvious from most of the comments. If you can't be bothered, then don't fucking comment.
If you had READ the article: They're answering with the AI saying like "Are you calling about X?" If the callers says no, they are transferred to a human. If they ARE calling about an incident, then they can get updates and information about it.
Now, I grant that this is still not perfect, but the stated goal is humans spending less time talking to people reporting an incident already reported so they can actually talk to people needing help faster.
Assuming that works out, this is actually a good idea and an improvement.
Now, if you wanna be cynical about it, fine. But just read the damn article and be cynical about what's actually happening, not about what you think from the headline, or all you end up looking like an ass.
I came into the comments to have a good discussion on the issue. I should have known better. I'm so irritated by the majority of comments that I lost interested in the topic itself, even though there's at least one ofther comment I saw also pointing out what the article says. But no, the majority of you can't be bothered, so screw this. And you bitch about reddit.
Holy shit, I'm actually surprised how bad the rest of the comments are... And the volume of them!
I'll try to TL;DR it for the lemmings, with formatting that is (hopefully) easy to understand for even the most rotten of brains.
TL;DR
The problem
I'll use this example scenario below: People keep driving past a burning car on a busy road, and many of them call 911. (This will continue to happen until an emergency responder arrives.)
Before implementing this tech
After implementing this tech
If the critical failure point is accurately classifying "yes" or "not yes," even the dumbest^1 models could handle that – and I doubt they use the dumbest models for 911 triage.
Even if it's not 100% perfect every time, this still sounds like a net positive.
AI is absolutely not needed for this, and is only a liability.
They could say "press 1 if you are calling about X" or even "if you are calling about X, we are already aware of it. If not, you will be transferred to an operator in a moment".
An automated system like this is easy to implement, easy to audit, and will fail in expected and managable ways.
AI is nondeterministic, and will fail randomly in very unexpected ways.
I think this could be updated by a single person for multiple developing situations up to 10 at a single time (which is unlikely for mass reports imo, I have no basis for this assumption however). Rather than needing an AI agent to update automatically