This is just like them trying to solve traffic problems
Just one more AI bro! Just one more integration and it'll finally be good.
this post was submitted on 20 Jan 2026
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I just got a work complaint from an angry client about my rep’s performance. Well over 50 emails over 4 weeks, it was a lot to review. I had ChatGPT give me a summary of the client complaint and it highlighted just where my side started to fall apart. I hate the slop, but this time it helped
Sure, but how does that make anyone money? You saved time not reading, and your time is worth money sure, but not the untold amounts of money and infrastructure that AI has cost. Your place of work still has an angry client, and you still have the same issues with the rep but now with a risk of the LLM hallucinating something in the summery. Lets say you fire the rep for what was in the summery and it turns out they did not do whatever was said and you have a lawsuit (and I would hope some loss of sleep)? I think generative AI peaked at things without stakes like "Harry Squatter and the Chamber of Gains" and has just been a solution looking for a problem even since.
More to the point this was always going to end this way without a path to profit (I know a terrible term) OpenAI alone is losing something like $12 Billion a quarter, and although maybe ads will help their bottom line it will also make that final step into the sort of hell no one wants.
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Its nice with chat bots like chat gpt but companies who bet on their own Ai... Or who believe they will be the next billion dollar Ai startup.... I dont believe in any of that.
I think we pretty much have seen what is going to come from Ai. Chat bots. People will pay for those, specially programmers. But also other people. Outside of that.... I cant see much value to pay for. Nothing in fact.
Only 12 percent reported both lower costs and higher revenue, while 56 percent saw neither benefit. Twenty-six percent saw reduced costs, but nearly as many experienced cost increases.
So 38% saw benefits from AI, whereas "nearly" 26% saw cost increases from it. One could just as easily write the headline "More companies experience increased benefits from AI than experience increased costs" based on this data but that headline wouldn't get so many clicks.