this post was submitted on 21 Apr 2026
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(page 2) 50 comments
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[–] Jankatarch@lemmy.world 10 points 2 days ago

That's one way to save costs.

[–] givesomefucks@lemmy.world 17 points 3 days ago (2 children)

Fucking hilarious that the "best" chatbot can't even manage a decent support chatbot...

[–] FriendOfDeSoto@startrek.website 13 points 3 days ago (1 children)

decent support chatbot

is an oxymoron.

[–] PlantJam@lemmy.world 8 points 3 days ago

Salesforce recently got rid of their "crate a case" form and replaced it with a chat bot to do the exact same thing. Of course it tries to talk you out of creating a case first, but will begrudgingly create one eventually. It's one of the most asinine uses for a chat bot I've ever seen.

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