this post was submitted on 18 May 2026
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The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

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[–] ApeNo1@lemmy.world 14 points 1 month ago

Company that outsourced a part of its business for operational and cost efficiencies upset when outsource company looks for operational and cost efficiencies.

[–] bitjunkie@lemmy.world 12 points 1 month ago

Clown timeline

[–] frightful5680@lemmy.world 11 points 1 month ago (1 children)

I was hoping there's some kind of free exploit thing with the AI to give myself free pizza.

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[–] Exec@pawb.social 9 points 1 month ago (5 children)

Reading the comments here, y'all don't have insulated bags given by the delivery company over there in the US?!

[–] AHemlocksLie@lemmy.zip 7 points 1 month ago

Sure, but you can't trap the heat forever. Eventually, it's gonna get cold, and even if it doesn't, people are gonna get annoyed when their orders slow way down.

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[–] TigerAce@lemmy.dbzer0.com 8 points 1 month ago (6 children)

"We're a franchise and we want to cheap out on a working system by implementing a new technology which is a sycophant AI full of bugs and problems, which has a high risk of causing us a shit load of money. But then we get angry and sue if it doesn't work."

Well, you get what you paid for.

It's like the early days of the internet. Companies like airlines going online with their ticket system with little to no cyber-security, and then complain when loads of people fly for free by just giving themselves a free ticket or lose loads of money by a simple bug charging people $0.

Maybe wait for a proper and safe working system instead?

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[–] anon_8675309@lemmy.world 8 points 1 month ago (1 children)

Pizza Hut sucks. They spreadsheeted the flavor out a long time ago.

[–] Jimbabwe@lemmy.world 9 points 1 month ago

Yeah as I was reading this article I kept thinking “who the fuck lives in NYC and is eating Pizza Hut??”

[–] riquisimo@lemmy.dbzer0.com 8 points 1 month ago

Hey pizza hut, what do you want on your tombstone?

[–] Corvidae@lemmy.world 8 points 1 month ago* (last edited 1 month ago) (4 children)
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[–] LovableSidekick@lemmy.world 7 points 1 month ago (1 children)

To me it sounds like the suit should be against Doordash not Pizza Hut.

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