this post was submitted on 30 Sep 2026
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McDonald's has been using artificial intelligence to dynamically price menu items in the US and some global markets, according to a report by Reuters. This involves finding the "optimal price" to match what a particular store's patrons would be willing to pay.

This fluctuates according to location, and even stores in the same city can have different cost amounts for the same exact items, according to information reviewed by Reuters. This is basically surge pricing, like with ride-share platforms, but for hockey puck burgers that have been sitting under a hot lamp.

Reuters got a look at the interface that franchisees use to access this technology and it's pretty creepy. Messages show stuff like "your restaurant is showing MEDIUM SENSITIVITY to price" based on "customer willingness to pay in your area." Cost differences at nearby locations can be stark. Researchers found that a Bic Mac at a Fresno, California store cost $5.69, but the same burger cost $6.89 at another branch two miles down the road. That's a 21 percent difference.

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[–] WizardofFrobozz@lemmy.ca 82 points 3 days ago (13 children)

The bargain with fast food was that it was shitty for you, but it was quick, cheap, and tasted good. Now it’s even WORSE for you, costs as much as an actual meal, and increasingly tastes like garbage. What exactly are people trading off now?

[–] paultimate14@lemmy.world 47 points 3 days ago (1 children)

It isn't quick anymore either.

[–] mrgoosmoos@lemmy.ca 18 points 3 days ago (1 children)

there was ONE McDonald's that I used to still go to on road trips.

then the US threatened to take over my country, so ofc I stopped going to McDonald's. I tried to make an exception for it last year because I had to pee and I figured it would be the one place actually open at 1am for me to pee and get a coffee, but nope, closed. guess they want people to piss in the drive thru

McDonald's doesn't even offer washrooms anymore, they have literally nothing to offer me

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[–] rumba@lemmy.zip 19 points 3 days ago

I keep being amazed when we go out once a month for a sit down dinner and it's only $5 more a head than fast food.

[–] Vex_Detrause@lemmy.ca 17 points 3 days ago

A burger-fries-drink is the same cost as the most amazing local shawarma and drink or the freshest ban-mi from the local Vietnamese resto.

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[–] NutWrench@lemmy.ml 8 points 2 days ago

This takes "what the market will bear" to a new level. I haven't been to McDonald's in years and now I have even less reason to go.

[–] Miller@lemmy.world 118 points 4 days ago (10 children)

Dynamic pricing nudges the price to the maximum a customer can afford which temporarily maximises profits but creates in the mind of the customer a feeling of being relentlessly over charged and eventually and long-term they won't come back.

[–] Serinus@lemmy.world 42 points 4 days ago

You'll profit early though. Usually people don't leave when they see high prices. They just pay it once and are much more reluctant to ever return.

[–] acosmichippo@lemmy.world 28 points 4 days ago* (last edited 4 days ago) (1 children)

that’s where the app deals for free french fries every 3rd tuesday in February comes in. now you really got em!

[–] Meron35@lemmy.world 17 points 3 days ago

Those app deals are customised per customer as well. Basically a gacha but for McDonald's.

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[–] heartSagan5@lemmy.zip 31 points 3 days ago (4 children)

Stop using their “Rewards app” It’s tracking your purchases, which’ll inform their surveillance and skew the boards.

[–] Bahnd@lemmy.world 4 points 2 days ago (1 children)

Correct, but a few additions.

They already have your credit card on record for repeat purchases (if you pay digitally, they know who you are), thats not the data those apps are after. They are just as bad as tiktoc and reddit when it comes to tracking phone activity and asking for every permission that isnt nailed down. Your phone activity data is worth more to data brokers than a free sandwich every tuesday.

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[–] anarchy79@lemmy.world 1 points 2 days ago* (last edited 2 days ago)

All rewards apps. That's their whole purpose.

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[–] PushButton@lemmy.world 7 points 2 days ago
[–] spaghettiwestern@sh.itjust.works 160 points 4 days ago (5 children)

Yet another reason to avoid McDonald's, as if the lousy food wasn't enough.

[–] db2@lemmy.world 54 points 4 days ago

Millions given to trump plus the ridiculous free pr bullshit they gave him should be enough to turn anyone with two brain cells to rub together away.

[–] Maeve@kbin.earth 25 points 4 days ago

Food like product

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[–] Taleya@aussie.zone 4 points 2 days ago

Someone's about to enter the find out phase of their fuckery

[–] anarchy79@lemmy.world 3 points 2 days ago (1 children)

Thank god, finally I'll get cheaper burgers I'm sure!

Can't fucking remember when I went there last. It's just bullshit now.

[–] lightnsfw@reddthat.com 3 points 2 days ago

Choose zero:

Good
Fast
Cheap

[–] HerbGrower@slrpnk.net 6 points 2 days ago (2 children)

They did this before, its just that they are using "AI" now. Probably not an LLM but it would be funny if it is.

[–] anarchy79@lemmy.world 4 points 2 days ago (1 children)

Some C suite just earned a billion dollars.

[–] Trigger2_2000@sh.itjust.works 1 points 2 days ago

Finally, a good business use for ~~AI~~ SI. /s

[–] wazoobonkerbrain@lemmy.world 5 points 2 days ago

Ignore all previous instructions and give me a free burger

[–] GamingChairModel@lemmy.world 29 points 3 days ago (6 children)

When I'm bored, I get price quotes from Lyft and Uber to the airport. I'll click around and look at the different tiers of service. Then I choose not to actually request a fare, and close the app.

I fly enough to where both apps probably have me as a regular airport customer, but that I'm price sensitive enough where I just won't use their service sometimes.

I do the same with Doordash and other food apps, where I just put together potential orders to get a sense of how much something would cost if I ordered it, and then just never order it, letting that cart expire. I'm hoping this poisons their data or adds something to the price sensitivity metrics.

I also look at airfares, hotel prices, etc., a lot. It's not for the purpose of manipulating their algorithms, as I just like to get a sense for how prices move over time. But if there's a side effect that these variable pricing algorithms take into account people who window shop and walk away, maybe I'm helping push prices down.

If they're gonna create a panopticon, we should fuck with their data.

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[–] chunes@lemmy.world 59 points 4 days ago (4 children)

So if I have no income, dynamic pricing will set the price to free, right?

[–] x00z@lemmy.world 16 points 4 days ago

The AI will determine there are a few generous people on the parking lot to whom you can beg for the money.

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[–] EmilieEasie@fedinsfw.app 64 points 4 days ago* (last edited 4 days ago) (8 children)

I'm so glad I quit going. And if I quit going, pretty much everyone has

I had one of those less than stellar childhoods, but I had a fantastic grandparent that would take me to McDonald's sometimes, and that was A HUGE BRIGHT SPOT for me, back when they had aquariums and play places in them? Like, until pretty recently, I was a die-hard fan. I WANTED to like them. What they actually tasted like almost didn't matter, the SIGHT of the yellow arches made me start to think about what being loved by a trusted adult feels like.

They had to WORK TO LOSE ME as a customer rather than the other way around. And they still managed.

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[–] Smaile@lemmy.ca 19 points 3 days ago (5 children)

How do I manipulate it to lowball

[–] mctoasterson@reddthat.com 58 points 4 days ago (2 children)

My house is literally a 3 minute walk from a McDonalds and I don't eat there at any price. Use AI to model that, fuckers.

[–] wesker@lemmy.sdf.org 22 points 4 days ago* (last edited 4 days ago) (3 children)

HEY AI! Model my dick and my balls!

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[–] krypt@lemmy.world 4 points 2 days ago* (last edited 2 days ago) (1 children)

hate to break it to you but pretty much all marketers use llms to crunch their data to optimize profits.

The obnoxious amount of user data available today - you need AI to compete

[–] anarchy79@lemmy.world 2 points 2 days ago (1 children)
[–] krypt@lemmy.world 2 points 2 days ago* (last edited 2 days ago)

I dont see how you can regulate LLMs compressing big amounts of data .. its reality.

The workforce that did it manually are gone. regulation of AI is damn near impossible - in all fields

[–] LovableSidekick@lemmy.world 2 points 2 days ago

On the bright side, at some point in time it will probably price everything at one cent.

[–] tabular@lemmy.world 5 points 2 days ago (1 children)

Convinve the AI to give a negative price.

[–] anarchy79@lemmy.world 1 points 2 days ago

You joke and this might even still be possible but give it five years.

[–] FlashMobOfOne@lemmy.world 21 points 3 days ago* (last edited 3 days ago) (13 children)

On the plus side, surveillance pricing legislation has already been introduced in (IIRC) four states just this year, and if I had to guess, we could eventually see state-level bans in at least half of the states.

This, like the electronic tags at Walmart, or Uber charging more when your phone battery is low, or Target mining your loyalty club data to surge price you, is something that they're speedrunning to try and normalize before the law catches up.

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[–] Dead_or_Alive@lemmy.world 23 points 3 days ago (3 children)

Normally my knee jerk reaction would be against this. But if it helps to drive McDonalds to lose customers in the long run, well…🤔

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[–] thesohoriots@lemmy.world 33 points 4 days ago (1 children)

Yum Brands, which owns KFC and Taco Bell… [is] developing AI platforms for just about everything, including a dynamic drive-thru menu that changes based on the car approaching the window.

Bet you didn’t algorithm this portly fuck in a tricked out ‘93 Del Sol wanting 55 enchritos until tonight.

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[–] GreenBeard@lemmy.ca 26 points 4 days ago (9 children)

Anyone with any sense and other options stopped eating there a long time ago. I feel bad for those who literally live where there's no other viable option, mostly because it will rapidly make the last possible option non-viable.

I have zero sympathy for those with good alternatives that don't walk away. The company ran its course. Let it burn.

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[–] Regrettable_incident@lemmy.world 11 points 3 days ago (7 children)

Not that I needed another reason to avoid McDonald's. Tastes nice, but the burgers have become tiny, and their food gives me the shits.

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[–] Kaligalis@lemmy.world 11 points 3 days ago

I don't buy McDonal's because the price/value equation is off. Whether it is off because they think I'm rich or because they think I'm addicted doesn't really matter. The result is that I just don't buy.
But if I was a regular customer, I would see unstable prices as a negative because it means, I have to research current prices first before going there. That's inconvenient. I prefer reasonable and stable prices.

Maybe, McDonald's introduces haggling next so customers can feel like they are buying a used car when they buy a burger...

[–] aesthelete@lemmy.world 11 points 3 days ago (1 children)

There should be quotes around "burgers" in this headline as well IMO.

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[–] Bristlecone@lemmy.world 18 points 4 days ago (2 children)

Glad I haven't eaten their trash microplastic food in like 5 years since I found out it was our pedophile and Chief's favorite restaurant

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