Totally untrue that they will replace faulty hardware. Was one of the first people to buy the Index. After a year the headset just stopped displaying any video.
Tried everything to fix. Even reached out asking for hardware documentation so I could fix it myself. They don't provide the documentation and they refused to fix or replace the headset.
Basically stole $1500 from me.
Everyone is excited to buy the new VR headset they are making but I'm steering clear.
I think I did. Went back and forth on a support request about 20 replies deep and just gave up on any hope they would help me.
Honestly surprised me given everyone else's experiences I read about back then.
It is what is I guess. Glad everyone else seems to have been treated well though