It's usually safe to assume that If there are people who seem to find a thing difficult despite you finding it easy, it's probably difficult for them. For some reason or other, they have needs or struggles that you don't have. You don't need to understand why they struggle, just accept that they do.

[–] qarbone@lemmy.world 3 points 1 day ago (1 children)

I fundamentally cannot agree with that take. How do you fix something if you don't know why the current thing doesn't work?

Is the interface obtuse?

Are the controls too manually complex to operate?

Is the tutorial instruction flat-out wrong?

Are they talking out off their ass about something they heard on hearsay?

Were they taught secondhand, and poorly, by someone else on how to operate Thing?

Please don't try to imprecisely apply soft inclusivity to technical problems. If someone only says the stairs are difficult for them, don't just change them into a slide because you accepted there needs to be change. This isn't about accomodating someone's lifestyle choices, this is (positing) dropping/adopting a standard based on vague dissent.

[–] pupbiru@aussie.zone 1 points 3 hours ago* (last edited 2 hours ago)

i took the phrase

You don't need to understand why they struggle, just accept that they do.

to mean that you shouldn’t assume someone is lying. they just might have different circumstance or needs. that doesn’t invalidate their experience, just that you’re solving different problems (which may not have been well communicated, and also may not even be technical problems).

if you’re trying to solve their problems, then sure that’s a discussing… but 99% of tech conversations on the internet like this are people berating others for “not understanding” the “simple” way it’s done because it works fine for them