this post was submitted on 18 May 2026
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Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit (www.businessinsider.com)
submitted 8 hours ago by NotMyOldRedditName@lemmy.world to c/technology@lemmy.world
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The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

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[โ€“] Fishnoodle@lemmy.world 9 points 6 hours ago (1 children)

And they're still trying to screw people at every corner. I noticed about a year ago that Wendy's pretty much stopped giving decent deals via the app, and BK is doing the same. 5 years ago you can get two junior Whoppers and two fries with a coupon for $5.99. it's 12.99 now.

[โ€“] AzuranAurora@piefed.ca 2 points 4 hours ago

They also ditched the giant large sized foam cups for the plastic ones, which just so happen to be conveniently smaller. All to give the customer less while claiming to be environmentally friendlier. Of course, the cups get chucked into the same dumpster as the rest of the garbage, as the recycling bin is cardboard only.