this post was submitted on 18 May 2026
419 points (99.3% liked)

Technology

84772 readers
3814 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
L3s@hackingne.ws
419
Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit (www.businessinsider.com)
submitted 7 hours ago by NotMyOldRedditName@lemmy.world to c/technology@lemmy.world
71 comments fedilink hide all child comments
 

The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

you are viewing a single comment's thread
view the rest of the comments
[–] Fondots@lemmy.world 23 points 3 hours ago

I was a delivery guy for a local pizzeria once upon a time (and that place still has their own drivers, and even their own delivery vehicles, which is practically unheard of)

And I'm not gonna lie, door dash and such was great for a while because it let me get food delivered from restaurants that otherwise didn't do delivery.

But I've stopped using them, for a few reasons including their shitty business practices

But the straw that broke the camels back in each case that made me delete was them fucking up my order.

And that happens, I'm not particularly mad at the store or the driver, I've been there

But the way that these delivery apps handle it is, to me, unacceptable.

When I contacted them, their response was to just issue me a refund.

And to me, what should have happened, is I should have immediately had a replacement sent, expedited as much as possible, at no extra cost.

That's what we always did when I was a delivery guy, and often with a gift certificate as an apology.

And sure, a refund on top of that would be nice, but really the root issue is that I don't have the food I ordered. If I order it again, I'm going to the back of the delivery queue, and if I happened to order it when I was low on money I may not even be able to reorder it that day because that refund often takes a couple days to clear.