this post was submitted on 18 May 2026
443 points (99.3% liked)

Technology

84772 readers
3812 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
L3s@hackingne.ws
443
Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit (www.businessinsider.com)
submitted 8 hours ago by NotMyOldRedditName@lemmy.world to c/technology@lemmy.world
75 comments fedilink hide all child comments
 

The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

you are viewing a single comment's thread
view the rest of the comments
[–] Pika@sh.itjust.works 2 points 4 hours ago

In some cases DD will refuse to cancel it, or makes it so complicated that the customer has to go through their bank instead for it. So it could be cases where the customer attempted it and was told to screw off, so therefore they just went through their bank for a chargeback instead.

DD would still attempt delivery on those orders, and then likely try to protest the chargeback as well saying the service was "eventually" rendered as food quality is on the food place and DD is just the transport.