this post was submitted on 18 May 2026
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Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit (www.businessinsider.com)
submitted 7 hours ago by NotMyOldRedditName@lemmy.world to c/technology@lemmy.world
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The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

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[โ€“] Alexstarfire@lemmy.world 1 points 1 hour ago (1 children)

Donatos?

[โ€“] x_pikl_x@lemmy.world 1 points 1 hour ago

They sell pizza. In all seriousness though, I never looked up their past to know how big the chain was. Wikipedia shows a pretty rocky past where they keep trying to expand, but the management is just too shitty. Including being sold to McDonald's for a couple years.

Every time we try it again it's always burnt or undercooked or wrong... Like, you had 4 customers today including us, and you fucked it up. No wonder the parking lot is empty.

Apparently they've started selling mostly at Red Robin, which I don't imagine will go over too well either. Want a $30 thin crust with your $25 burger and fries? Why is my business going nowhere? Has to be a laundering scheme somewhere along the line.