this post was submitted on 01 Jun 2026

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Empathy (lemmy.ml)

submitted 3 weeks ago by cm0002@libretechni.ca to c/programmer_humor@programming.dev

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[–] sundray@lemmus.org 32 points 3 weeks ago

When I did phone support they really did emphasize the fact that end users needed to vent in order to feel satisfied with the solution. Techs who rushed to the solution got bad survey scores.