this post was submitted on 31 May 2026
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If you screw up, they can fuck you over instantly. If they screw up, you get to go through customer service hell for a hour to get them to fix it. (lemmy.ml)
submitted 1 month ago by UltraGiGaGigantic@lemmy.ml to c/memes@lemmy.ml
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Why would they want to speed up conflict resolution when they can keep the money for every person that gives up?

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[–] xia@lemmy.ca 1 points 1 month ago

...and "customer service" is increasingly AI.