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Remote Tech Support services? (piefed.social)

submitted 4 weeks ago by marighost@piefed.social to c/selfhosted@lemmy.world

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Howdy Selfhosters!

A family member who does not live in my state recently got a new PC, and asked for my help in setting it up. Since it can't be done in person, I'll have to do this over the phone. Problem is, I don't really want to walk them through all of the steps (download Firefox, ublock origin, uninstall W11 bloat, etc) over the phone. I was hoping there exists a software that I could host on my Linux machine (I am able to port forward/host externally if necessary), and instruct them over the phone to download the "other end" (client-side) of the software so that I can remote in and set their PC up myself.

I checked out the awesome-selfhosted list and found that most of the remote access softwares are mainly for SSH servers. I did check out Guacamole, but I'm not sure I understand how to utilize the software. Any help and suggestions are welcome. Thank you everyone!

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[–] HelloRoot@lemy.lol 8 points 4 weeks ago* (last edited 4 weeks ago)

Rustdesk is what I use for tech support for my family. By default it uses the rustdesk official server for the handshake and holepunching or whatever, but you can also selfhost your own if you want to.

But I want to migrate to some kind of hardware web kvm like nanokvm, cause sometimes their pc doesn't boot and walking them through bios settings over a shaky videocall is a nightmare.