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Remote Tech Support services? (piefed.social)

submitted 4 weeks ago by marighost@piefed.social to c/selfhosted@lemmy.world

49 comments fedilink hide all child comments

Howdy Selfhosters!

A family member who does not live in my state recently got a new PC, and asked for my help in setting it up. Since it can't be done in person, I'll have to do this over the phone. Problem is, I don't really want to walk them through all of the steps (download Firefox, ublock origin, uninstall W11 bloat, etc) over the phone. I was hoping there exists a software that I could host on my Linux machine (I am able to port forward/host externally if necessary), and instruct them over the phone to download the "other end" (client-side) of the software so that I can remote in and set their PC up myself.

I checked out the awesome-selfhosted list and found that most of the remote access softwares are mainly for SSH servers. I did check out Guacamole, but I'm not sure I understand how to utilize the software. Any help and suggestions are welcome. Thank you everyone!

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[–] not@lemmy.dbzer0.com 3 points 4 weeks ago (2 children)

Has anybody tried DWService? It looks promising, and if you don't shoot me down I'll try it to help my mother with her constant printer issues.

[–] PerogiBoi@lemmy.ca 2 points 4 weeks ago (1 children)

I've used it to control my headless Windows server back when I was into self harm.

DWService is great! Never had issues with it. Try it on your own machine to play around and see if it works for your usecaze.

[–] AvocadoSandwich@eviltoast.org 1 points 3 weeks ago

You surely meant self hosting right? Right...?

[–] irmadlad@lemmy.world 2 points 4 weeks ago

Not trying to stir the pot here, but to my understanding, the DWService agent is opensource, but the server side isn't. If I am errant in my conclusion, feel free to school me.