this post was submitted on 08 Jul 2026
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Fewer than 4.5% of Microsoft 365 customers pay for Copilot after three years, only 1% use it weekly, and Microsoft raised prices regardless.

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[–] palordrolap@fedia.io 72 points 17 hours ago (3 children)

Insufficient demand means insufficient return on investment, so of course prices need to go up to make up the shortfall.

And in another story on my feed, we have a trillionaire with the opposite problem, where there's too much demand, so of course, prices need to go up to reduce demand.

[–] ThomasWilliams@lemmy.world 1 points 3 hours ago

Also because it was costing them $400 to provide $1 of compute...

[–] adarza@lemmy.ca 30 points 17 hours ago (1 children)

'365' subscribers got rate increases specifically because the copilot bullshit was bundled in. they're already paying for it.. they just don't use it. and you have to jump through hoops, such as feigning a cancellation, just to be offered the non-copilot plan. most don't know that even exists as an option.

[–] Rooster326@programming.dev 1 points 4 hours ago* (last edited 4 hours ago)

They're all already paying for it, barely using it, and still Microsoft is going broke paying for it.

This is literally the Gym Membership strategy that makes capitalists piss themselves, and an entity as big as Microsoft can't make it work.

AI is dead on delivery.

[–] dan1101@lemmy.world 9 points 17 hours ago (1 children)

Also when there are shortages of material goods, prices and profits go up.

[–] naught101@lemmy.world 2 points 16 hours ago (1 children)

Software supply is inelastic though?

[–] ekky@sopuli.xyz 3 points 12 hours ago (1 children)

Only if the software is being run on your own computer and not the cloud. Servers cost money and power.

[–] Rooster326@programming.dev 1 points 4 hours ago* (last edited 4 hours ago)

On your own computer - the other golden goose with 95% profit margin.

Oh yeah AI is killing that too....