this post was submitted on 08 Aug 2026
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So... you do assume that you're the first to think of this problem, or...?
If you assume that your brain is somehow superior[^1] to everyone involved in the R&D, engineering, data analysts/QC, etc., then this may come as a surprise to you: You're not even the first Lemmy commenter to think of it.
Literally multiple people here already thought about that and commented before you did. They're not the first either; the author of the article herself even thought about it.
This idea is among the most obvious potential problems that come to mind within seconds or minutes of just hearing about the concept. It's not a dumb idea by any means (it's completely valid), it's just not a particularly smart or special one.
911 is not the first department in that city[^2] to use this tech, and that city isn't even the first to adopt it. It's silly to assume that such an easy-to-solve problem hasn't been addressed by now, or that it somehow has not yet happened in other deployments.
[^1]: To be clear: I make no assumptions that your brain is not superior to theirs either – I couldn't possibly know either way. AFAIK, I've never even met you nor them... But I think it would be a safe bet that you don't know either.
[^2]: BTW, have you heard cajun accents? There's no way this bridge hasn't already been crossed during their 311 trials.
As someone who worked in the industry, your trust is wildly misplaced. I guarantee someone has already said internally this will not work and was shushed by a sales manager.
And as far as "I am sure they tested accents" goes? HA they likely noted it was a mess and moved on. You think the goal is a functioning system, but it is not it is just to make the sale.