this post was submitted on 08 Aug 2026
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You talk as if they don't already have customer facing implementations in effect, and that those all suck and don't work worth shit. You also seem to think the "engineers" involved are custom doing anything and not just some sales person slapping a half baked product on every problem. When you get paid per deployed program, everything looks like a problem to solve with said program.
This is an issue of not having enough 911 dispatchers, due to the unwillingness to pay for them. The idea of putting in a chatbot, that can not even speed up diction let alone have any empathy is just wildly inappropriate in this situation. The fact is that these LLMs will (like in current deployments) most of the time have to pass the call to a person, drastically increasing time on the phone before action is taken. This is already seen in almost all LLM supported call centers, but a 911 dispatch is not a telecom company and more time on the phone is more death, injury and suffering.