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Colorado: to test the 911 service, you must first place a normal call to the 911 center. WTF, they don’t think you might be unable to make normal calls (the very reason you need to test 911)? (puc.colorado.gov)

submitted 7 hours ago* (last edited 7 hours ago) by debanqued@beehaw.org to c/technology@beehaw.org

19 comments fedilink hide all child comments

From the linked FAQ:

How can I make a test 9-1-1 call? To make a test 9-1-1 call, you need to first contact the 9-1-1 center that serves your area. The non-emergency numbers for Colorado's 9-1-1 centers are available here(opens in new window). If you're unsure which 9-1-1 center serves your area, call the 911 Program at 303-894-2871, and we'll help you identify the 9-1-1 center for the location you want to test from.

When you call the 9-1-1 center, ask them if it would be okay to make a test 9-1-1 call. If they are particularly busy or are handling a major incident, they may ask you to call back at a later time.

When your phone cannot make normal calls for whatever reason¹, you obviously want to know if 911 calls will at least work. And the idiots design a test procedure that requires normal phone calls to work.

① Typical reasons why you may be unable to make normal calls:

You have a GSM phone with no GSM chip, or unsubscribed chip.
You are on a prepaid plan and have no credit.

So indeed the telecom industry has a glaring competency problem.

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[–] dfyx@lemmy.helios42.de 3 points 3 hours ago* (last edited 3 hours ago)

To be sure that your (possibly rather unusual) phone or connection will work. Maybe you have an automated home security system, an emergency call button or your own GSM antenna that gives you access in a very remote area. That's totally legit and many emergency hotlines have scheduled times when you can do that. They make sure they have additional staff during those times so test calls don't interrupt regular operations. If you need to do a test outside those scheduled times, it's polite to call a non-emergency line first to make sure they have the capacity to handle your test call. You wouldn't want to bother them when they're already understaffed or some large event causes a high call volume.

In the end, an unannounced test call isn't a big deal either. Just let them know right away what's happening and they should be fine with it. Just make sure to stick to what you actually need to test. Calling once a week or "testing" a phone that could also make regular calls could be considered disruption of emergency services.

Disclaimer: I'm not professionally affiliated with any emergency service operator, just speaking from personal experience. I've had a couple of situations where I wasn't sure if calling 112 (the European 911) was the right thing, always politely explained the situation and was always told that I had done the right thing. Operators would rather have you call than not call when you're not sure.