this post was submitted on 12 Sep 2026
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I worked customer service for match for almost a decade, so I can give you a few pointers.
People leave when they're the only ones in an area. So giving them something to do is important to retain people. The best idea I've ever saw was having a forum where people can discuss any topic. I think Match also tested public chatrooms and streams, but i didn't really dealt with those. You'll have to deal with forum drama and moderation, but some people will be very engaged.
Speaking of, moderation will take lots of time and effort. People sick. Make sure that moderation tools are as robust as the matching ones.
I think those are the general ones. Best of luck!