this post was submitted on 20 Sep 2026
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Technology
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Yeah. Recently I was expecting a message from a bank, finally I got a call... from a chatbot claiming it has an important message for me, but first I have to give it my private info to verify myself and there's no way to validate the call is legit first.
When I complained to the bank they just told me I shouldn't worry, they made the call so it's perfectly safe and there's nothing to worry about...
Always call back. A legitimate bank will say that its no problem to call them back. Never give any personal details over the phone unless you made the call yourself.
I would change banks over that and list that as the reason why.
My banking app has a "is calling?" button, which is pretty neat. The button is highlighted whenever I open the banking app whilst on a phone call, presumably as a subtle anti-scammer warning.
e: spelling
Damn cool. Which bank, if you don't mind me asking?
My bank has the inverse as well. If i open the app while on a call there's a huge banner across the top stating they are not calling me.
This is honestly a really good idea.