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Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a human | It's part of a trend that experts say won't end until regulation is introduced (www.cbc.ca)

submitted 3 hours ago by beep@piefed.world to c/technology@lemmy.world

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cross-posted from: https://piefed.world/c/tech/p/1436792/overnight-meta-deleted-all-her-accounts-ai-customer-service-wont-let-her-reach-a-human-i

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[–] tal@lemmy.today 6 points 2 hours ago* (last edited 1 hour ago)

Yeah, I'm sorry, but this is on the business. There are business-class services where you will pay to have someone available to talk to you and deal with your data integrity. Facebook is not that.

And this isn't a "hate on Facebook" comment, either. I'd say exactly the same thing if someone set up a business on lemmy.today and then was outraged that the server had data loss and that the server admin wasn't providing personalized human tech support. It's not that lemmy.today is a bad service when used for its intended purpose, but that it'd be an extremely bad decision to make it your business's identity.

If someone has irreplaceable photos (or any other data) that they absolutely cannot lose, sticking their sole copy on some free online service is a really bad decision.

EDIT: Actually, that is kind of a neat advantage of the Fediverse that I'd never really thought about. If there were enough demand, I'm sure that you could get a Threadiverse instance with that level of service for you. I know that there are at least two providers that I've seen that provide managed instance service, and while I don't know what-all they include, and it's probably not the most-extensive level of support, I bet at least backups are in there.

searches

https://elest.io/open-source/lemmy

Deploy Lemmy as a fully managed service starting at $11/mo. Get automated backups, SSL, updates, and monitoring included.

With Lemmy, you can easily host your own server, and all these servers are federated, and connected to the same universe, called the Fediverse.

Benefits of Lemmy fully managed by Elestio

Deploy a fully managed instance of Lemmy in few minutes on Elestio. We handle installation, configuration, encryption, security, backups, live monitoring, software & OS updates. No more DevOps.

https://fedihost.co/

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Our Service

Backed Up & Portable

We keep backups and we let you take them with you.

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We're raising the bar to make the Fediverse easier. One interface to manage all your instances.

Help & Support

Whenever an issue arises, we write a help article to help future Fediverse users solve their problems.

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You're not gonna get much human time for $4/mo, but they do apparently offer custom packages, and I'd imagine that one could probably arrange for a higher level of service if one wanted.