Canada

The province’s car sales regulator, the Ontario Motor Vehicle Industry Council (OMVIC), says the advertised price in a dealership ad must include all fees the consumer is expected to pay, except HST and licensing. In fact, it’s been Ontario law since 2010 that dealership ads must set out the total amount.

The investigation found six of the 15 dealerships charged more than the advertised price. Four of 15 dealerships showed a photo of a more expensive version of the vehicle in the ad than the one they were actually selling. And six of 15 included extra features the undercover shoppers didn’t ask for — though most of the extras were built into the advertised price and some dealerships agreed to remove them when we asked.