this post was submitted on 26 Aug 2025
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Clanker: “Sentiment Analysis Complete: they don’t like it. They think it’s a scheme to consolidate power and market control. Beep boop.”
It really short circuits the power of mass feedback when it gets summarized by a bot. No nuance, no ingenious argumentation, nothing. None of that gets in front of the eyes of those managing the feedback.
And that’s because it’s inefficient to read everything.
@paraphrand@lemmy.world
Yeah, exactly!
Also, it's highly dependent on the "prompt", similarly to how HR companies are filtering resumes through prompts specifically written to ignore "undesirable resumes". People who believe any sort of feedback will "let (name of a corporation) know what you think about (some enshittification event/feature)" aren't just naive, but blatantly unaware of how enshittification got "meta" (pun intended) as in "enshittify all means of reversing any enshittification", and this includes "user feedback".
People try to argue how some past collective user feedback "did take effect", pointing to things such as Apple's real-time scanning of messages. They think Apple gave up of that, and they think this was due to strongly-worded collective feedback, as if corporations ever bothered themselves to carefully consider every user feedback and serve the wishes of their users, not their shareholders. I find this wishful thinking very cute and naive. In reality, corporations don't give a nought about user feedback because they know people will be compelled to use their products.
For example: need banking to pay rent and groceries? Soon you'll need their apps which will only work in Android or iOS, as offline banking and offline methods of payments is increasingly scarcer due to global digitalization of financial systems. As a Brazilian, I've been watching as Brazil already got "Pix" (a digital instant payment system) everywhere and fiat currency is increasingly difficult to withdraw from ATMs as more and more physical banks close their doors, other countries already have their own Pix-like systems of digital payment, and it's just a matter of time before EU, USA, Australia and other "first-world countries" got (and enforce) their own as well.
tl;dr: The enshittification is broader than we think, and strongly-worded Unicode texts won't change the course of global technofeudalism.