We had several of our systems “upgraded” and broke a lot of our tools. The dev team vanished off to work on the next shiny bullshit “upgrade” and turned my 15 minute tickets into 3-4 hour tickets.

My manager was telling me to ping someone and let them know. After nothing happened there, I started opening tickets. After about 140 in 2 weeks, I finally got someone’s attention and we’re grudgingly getting a couple devs assigned to start repairing the automation that broke.

I am sorry to have to do that, but our entire team was drowning and pinging someone on teams with API errors wasn’t getting anything done.

[–] VirtuePacket@lemmy.zip 1 points 4 days ago* (last edited 4 days ago)

It's a terrible working arrangement in most companies--particularly between dev and infrastructure teams. "Legacy" sysadmins that were previously celebrated for maintaining rock-solid environments with high uptime are now denigrated (and eliminated) when they can't make up a new shiny for MBA managers (who are not real leaders)--to peddle the same bullshit to senior executives.

It's all fucked.