this post was submitted on 18 Jan 2026
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I haven't yet seen where use of AI hasn't made things worse.
Agents: Every instance of AI for "customer service" I've run into basically just closed cases for invalid reasons, spouted bullshit, and was used to block interacting with a real human, trapping users in infinite loops (thanks eBay) or disconnecting on them (thanks PayPal)
Security: M365 seems to be relying heavily on this now, which means that the same phishing email which was successfully blocked last week will randomly get through a few times this week for no apparent reason
*Coding: sometimes useful, but also points to do stuff like reference functions that don't actually exist in the API/language being used
I no longer deal with spam calls all day long because they get routed to Google Assistant/Gemini first and the AI agent filters the call for me. It has been pretty great like 99% of the time, I fully expect Google to kill it somehow.