Microblog Memes

-Have you tried restarting it?
-Yes, of course.
-Can you do it again?
Every time. And in 70% of times the second reboot fixed it.

If so tell IT that I already restarted they don’t believe me and the make me do it again.

I could literally call and tell them exactly what the problem and how to fix it, I just need administrator access to fix it, and they’ll still make me restart the computer first.

I send the request and list the troubleshooting steps I have tried. Mostly so that they know it's not frivolous but also to avoid duplicate work.

But so often those stupid steps work. Turn it off and back on. Uninstall and reinstall.

No fucking way.

Realistically, as long as you’re polite or even just professional you’d get my respect. When I worked for an MSP some of the elitism of my coworkers was annoying. One older dude who I was providing support for asked how I “know all this stuff” about computers. Not only because it was my job but as I said him I’ve been messing around with computers since I was a kid. And a lot of that was breaking shit and having to fix it so my parents didn’t get mad.

Glad I don’t do support directly anymore and if someone is rude or abusive; we can just terminate communication with them.

I went into a computer repair shop, and the dude was so impressed when I told him my personal stuff was on the 2tb D drive, and not the tiny C drive.

Ah, you too are familiar with the secrets of the Omnissiah...

I usually think "they are lying*

I wish that applied in my workplace, where the IT staff treat you like a regular user every single time and go through their little scripts when you're clearly telling them what the actual issue is, you just don't have permissions to fix it.

For example, when debugging containerised .net applications through Visual Studio and Docker Desktop on a Windows system, there's a Powershell script called GetVsDebug which gets you the files you need to debug, since they aren't included in the installation by default. Normally, if you have admin rights on the machine, it'll just run that script quietly, get the files and you're set. In my workplace, Powershell scripts are banned from running from anything that doesn't have admin rights, including Visual Studio, so it was failing to run every single time.

IT told me to restart my PC, asking me what Visual Studio was, asking me to get a link to it on the Company Portal, trying to get my to re-install it. They even offered to get a new Laptop when I was outright telling them, "None of that is going to work. The issue is that this software doesn't have the permissions to run powershell scripts", but nooooope... In the end I just went looking for the script and ran it manually using my own admin privileges and from now on I only ask IT to do something if it is literally impossible for me to do it myself. Other devs are going to have the exact same issue in the future but I'm not going into that mess again.

Mac troubleshooting be like: any issue > reimage the machine

The only correct answer is yes 3 times