this post was submitted on 26 Feb 2026
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The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] bjoern_tantau@swg-empire.de 13 points 4 days ago

!aboringdystopia@lemmy.world

[–] criss_cross@lemmy.world 10 points 4 days ago

“Im sorry Sylvia we’re going to have to let you go. You didn’t say ‘thank you’ enough.

It says here you were obsessed with someone named ‘Hank Ewe’. Absolutely deplorable. “

[–] heiligerbimbam@lemmy.wtf 11 points 4 days ago (1 children)

I regret choosing the red pill; this reality is getting worse and worse. Can I go back to the 90s Matrix?

[–] UnderpantsWeevil@lemmy.world 8 points 4 days ago

Can I go back to the 90s Matrix?

I've g̵o̴t̴ ̷ s̴̗̺͕͝o̴̜͐̊̇m̷̨͍͍͠e̴̹̕ ̵̡̿ ę̷͕̣͂̆̅r̵̡̪̈͂́̄̔͠r̶͍̲̤̀̏͋͑í̵̹̼̮̩͈̰̊͌͂b̴̯̎̎̅̕ļ̶̘͓̍ē̶̥̺̥̓̉̈͆͘̚n̸͚̳͉̫̪̣͔̬̈́̀̄̉̂̊͆̾̍̀͝ę̴͚͔̺̮̤̺̰͈̖̉̀̃̄̏̾͛ŵ̶̪͓͓͇̥̮̠̩̼̙̻̰͠s̸̼͖̬̦̟̝͊́̓́ ̷̡̨̢̫̖͔͚̻͙̩̈́̆͛̾̿̓̏͑̀̊̈ ̵̺̹͙̼̮̹͍̗̱͇̪͈͑͛̅͜͜f̶̣͊͂̾̾̈͝ǫ̶̛͇̥̖͓̦̳͇̩͙̩͑̇̾̇͊̋͌̇̍̃̏̈́͛̕ͅr̶͚͇̄ͅ ̴̌̋̓̄͊͂͋̈̀̇͐̀͘̕ ̷̡̨̖̺̫͈̪̫̲̩̘͉͚̗̳̖̜̗̣̭̩̩͕̙̯̦͔̟̠̝̣͎̝͍͇̝̅ͅỳ̷̨̛̛̤̹̖̞̙̺̮͇̳̙̤̟̘̦̙̃̄́̄̂̃̊̂̈́̿͛̇̍̀̌̍̎̊͑͗̆̔͘̚̕̕͝ͅơ̴̢̛͇͓̗͍͙̮̲̣̳͖͉͕̳̹̤̩̜̥͔̲̘̩̳̱̩͙̹̝̾͋͐̿͋̀͗̏̀͂͊͗̋̽͐̀̕͜͜͝ǔ̵̡͚͎̗͈̞̱͖̖͎̬̱̜̲͖͈̳̼̥͎́̊̊͐̀͑̈̀̍̂͋͐͆͒̚̕͘͘ͅ.̵̨̨̢̢̨͍̦̻̼̖̩̮̱̣̭̲̼͈̱̭̭͇̺͈̠̲̬̭͍͎̝̮͕̳͕͙̳̺͔̗̪̖̳̙̯͖̥̈́̿͌̌͊̽̈́̈́͛͋̏́̉̊͂̑̄͂̄̈̌͐͆̍̐͒̿̂͘͜͝͝ͅͅͅ

[–] knightly@pawb.social 9 points 4 days ago (1 children)

Oh hey, that's almost exactly the kind of cyberpunk dystopia that I grew up reading fiction about:

https://marshallbrain.com/manna1

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[–] Doomsider@lemmy.world 10 points 4 days ago

Cool, so AI will be replacing the managers first.

[–] IWW4@lemmy.zip 9 points 4 days ago

They cant keep staff as it is, so this?

[–] oyzmo@lemmy.world 5 points 3 days ago (3 children)

Hope there is some kind of bonus if you do! Like 95% politeness this week, 50$ for you

[–] echodot@feddit.uk 2 points 3 days ago

Anytime they do targets like this you always have to get like 98% or higher.

Back when I used to work for Apple customer support they used to send out these email questionnaires after the call. You were rated on a scale of 1 to 10 but basically anything other than 8 was bad, and of course everyone always writes 7 or 8 because you'd prefer not to have to call a service desk at all.

Fortunately they only cared about your average score not the total number of response. So if you got someone nice and they gave you a 9 or 10 you could basically just not send any more emails out for the rest of the month, and get your bonus. It was a stupid system.

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[–] rc__buggy@sh.itjust.works 9 points 4 days ago
[–] Carmakazi@piefed.social 9 points 4 days ago

IIRC Burger King was one of, if not the first companies to use computerized inventory/bookkeeping. And they used it to try and crack down on employees giving away extra food. It was a giant waste of money.

[–] bcgm3@lemmy.world 8 points 4 days ago

Computer, how many R's in "thank you?"

This'll turn out great, for sure.

[–] grimpy@lemmy.myserv.one 6 points 4 days ago

artificial authoritarianism in action!

[–] rizzothesmall@sh.itjust.works 6 points 4 days ago

Last time I ate at burger king I got food poisoning which lasted a week and stripped the lining off my guts and now I can't eat wheat without getting the shits.

Fuck that whole company.

[–] rumba@lemmy.zip 6 points 4 days ago (1 children)

Companies have been doing this for decades, maybe centuries. They would hire a 'secret shopper' to come in, order something, and fill out a checklist for corporate. It was done in department stores and fast food chains, any place that was a franchise where theire name was on the line. Some places hired companies to check up on people, some places just hired individuals. The fast-food chain I used to work at hired a neighbor paid them in free food.

Managers make people say it, and reports check to make sure managers are doing their jobs.

The really cool part about how we used to do it was we didn't waste fuckloads of electricity/water to make sure managers were doing their jobs.

[–] deliriousdreams@fedia.io 9 points 4 days ago (5 children)

They have been and while I'm fine with the secret shopper basically covertly checking the quality of the products and services, I'm not okay with this because I don't really need please and thank you from a service worker. I want quality services. Please and thank you sounds like lip service. You can be cordial without the BS niceties.

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[–] SouthFresh@lemmy.world 5 points 4 days ago

You could make Burger King nearly infinitely better by PUTTING THE CHEESE ON THE BURGER TO MELT, YOU PRIMITIVES

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