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This will kill people.
Yes. So many. Everyone involved in this decision, on both the legislative and corporate sides, needs to get the fucking wall.
But it's new Orleans, so some of the difficult to emotionally comprehend number of deaths it causes might at least be funny.
I have mixed feelings on this and how they are implementing it. Here's the direct quote
This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.
In a way this will reduce caller volume for the same incidents being called in over and over again. Seems like they are using a direct yes or no question which decreases any issues with the AI making shit up.
I do see how this can free up humans to deal with other calls and dispatch lifesaving services faster, eliminating repeat calls.
However, even if the AI works as described (which is a big if anyway), having to navigate even a simple yes or no will reduce time to lifesaving care.
Our 911 system has been slow and inadequate for a long time now. There has been an absolute refusal to fix it, and this has led to deaths. I do see this application easing that issue a bit, but I also see how this will cause deaths in a different way. Is it better to die on hold waiting for an operator or is it better to die navigating an AI system? I think less would die overall with the new system. It has been trained using the non-emergency call line.
To be clear I want us to just fund people to staff the 911 call center, but these shortages have been an issue for decades. Local governments refuse or are unable to take on the additional costs. I'm really unsure on how to feel about all this. My gut reaction is disgust, but I do see what they are trying to do. I guess we'll have to wait for the data and stories
Yeah, I can just imagine how well a "AI" would deal with a situation like this when they can't even operate a drive-thru properly.
You are absolutely right to call me out on that. He did break in, and he is now stabbing you. I will adjust for this in the future. Is there anything else I can help you with?
Brilliant. I can't wait for all the false calls they will generate with this tech too and then use it as excuse to Gestapo and sent people to the prison camps.
People are going to die because of that, even if AI is merely handling call "triage".
I love it.
All of the movies and novels warning of danger from AI, news of AI convincing people kill themselves, suggesting 'remedies' that would cause someone to die, or going wrong in some other way... and they decide it would be a great plan to have it answer emergency calls from people who could be in the process of being stabbed to death.
Why? Because it's cheaper than hiring enough people to do that job.
The nature of the job means that's very literally deciding that it's better for more people to die than to increase the budget for 911 operators.
Even more than this one instance, it's the same reason that AI is running pretty much everything and the streets are full of AI-powered robots when things go wrong in all of those movies and books. Because it's cheaper than paying a person to do it.
I can't think of any examples even in science fiction stories where the richest people in the world create AI and robotics and manage to automate pretty much all human labor in order to cut costs that end right there with "and then the super rich now in direct control of all production and society divided their wealth and power evenly among all humans and everyone lived happily ever after."
That's just to unrealistic, even for fiction.
:sigh: Yet again, nobody reads the fucking article and it is VERY obvious from most of the comments. If you can't be bothered, then don't fucking comment.
If you had READ the article: They're answering with the AI saying like "Are you calling about X?" If the callers says no, they are transferred to a human. If they ARE calling about an incident, then they can get updates and information about it.
Now, I grant that this is still not perfect, but the stated goal is humans spending less time talking to people reporting an incident already reported so they can actually talk to people needing help faster.
Assuming that works out, this is actually a good idea and an improvement.
Now, if you wanna be cynical about it, fine. But just read the damn article and be cynical about what's actually happening, not about what you think from the headline, or all you end up looking like an ass.
I came into the comments to have a good discussion on the issue. I should have known better. I'm so irritated by the majority of comments that I lost interested in the topic itself, even though there's at least one ofther comment I saw also pointing out what the article says. But no, the majority of you can't be bothered, so screw this. And you bitch about reddit.
You don't need "ai" for this though. IVRs have been doing this for literal decades. Your average dialup ISP had a standard option for times of outages ffs.
Still, it’s a sloppy headline designed for clicks or thumbs up. It would be more accurate if it was “AI is to initially screen calls….”
People will die.
Yeah but it's just poor people so who cares. Look at the sweet pool the AI company bought whoever approved this!
Can I get desperately needed help please??? N.O.
Grok911, what is your emergency and do you know about the genocide of white South Africans?
Would you like to read some Lolita fanfic while I’m thinking?
"Activate your camera so you can face time with my anime girl avatar"
What could go wrong
"Please help! I'm trapped in a basement and there's a man with a gun!"
"Wow! I think it's great that you're looking to leave your comfort zone. There's a lot to see outside the basement, so it's good to broaden your horizons. There are a few options to solve your predicament that we can workshop together. First, are you stuck behind a door, or are you physically incapable of moving? In both cases, I think your best bet is to ask the man with the gun to lend a hand. If there is a door in the way, the man with the gun can shoot out the lock and open that door in no time. But if you aren't able to move, I'd say the man could help carry you out of that basement, too. While we wait for the man to assist, would you like some basement decorating ideas to make your current situation more pleasant?"
"No you don't understand, he is trying to kill me!"
"Wow, that is a lot to unpack! It seems like you believe this man means you harm, but you don't seem to have any logical basis for those feelings. Based on the circumstances, it sounds like you may be misinterpreting helpful vibes as scary due to flaws in your social perception, which could indicate an unhealthy pattern of self-destructive behavior. The first step to help always starts from within, but I can recommend some local therapists in your area who could better address the feelings you have in the long term."
(...)
You’re right to push back. I understand why you’re upset, and I’m sorry you experienced that.
If you’re still in danger, please try to remain calm, find a secure location, and contact emergency services.
What would you like to do next? Shall I help you:
✅ Review what happened,
💭 Think through your options,
🫂 Find appropriate support, or
📝 Draft a statement about the incident?
I’m here to help.
Cool.
Hey I bet Kanye West and a bewildered Mike Myers can explain why....
...too bad Kanye West isn't around anymore

Please listen closely to our menu as our options have recently changed...
Fortunately those most directly involved in the decision have put their names on record to be held criminally accountable should any deaths occur that might have been avoided by the use of human operators and have thereby promised not to fade into the background when it all goes wrong.
They won't ever be held accountable by any legal process.
Capitalism creating situations that won't outright be responsible for murder, but will definitely increase deaths among vulnerable people.
Evolution selecting for good capitalists.
What could possibly go wrong?
Easy fix:
- Find the person who introduced this
- Wait until the moment they go live with this
- Cause an emergency that involves said person
- Problemo solved