this post was submitted on 26 Feb 2026
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The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] titanicx@lemmy.zip -2 points 4 days ago (8 children)

Everyone hating this, but think about it, Chick-fil-A is one of the most popular chains, and they are widely known for their employees being extremely friendly. Burger King employees are known for throwing food and punches at people. Changing that view is important. This is the wrong way about it. And yet another way idiot ceos are using llms. 

[–] MnemonicBump@lemmy.dbzer0.com 9 points 4 days ago (3 children)

The only think I know Chick-Fil-A for is funding conversion therapy camps and fascist politicians. That's enough for me to never step foot in one

[–] bilb@lemmy.ml 3 points 4 days ago

People who know this but still go there are hogs.

[–] zarkanian@sh.itjust.works 2 points 4 days ago (1 children)

That place is like a cult. I mean, people are obsessed. It's just a chicken patty with pickles; how good can it be? Maybe they sprinkle crack on it; I don't know. I'm never going to find out because I'm a vegan.

[–] Boozilla@sh.itjust.works 1 points 3 days ago

It's good for fast food, but that bar is very, very low. My spouse used to love it, but we stopped going there years ago. And you're right, it has a cult following like Starbucks and other places have had from time to time.

[–] HertzDentalBar@lemmy.blahaj.zone 1 points 4 days ago (1 children)

Was it chick fil a that was buying artifacts illegally? Or was that hobby lobby? Lol same shit different pile.

[–] titanicx@lemmy.zip 5 points 4 days ago

Hobby lobby, 

I think in BKs case working on food quality should come first. A thank you means nothing when they fuck up my order or the quality of the food is poor.

[–] UnderpantsWeevil@lemmy.world 5 points 4 days ago (1 children)

Burger King employees are known for throwing food and punches at people.

Wait, what?

[–] titanicx@lemmy.zip -2 points 4 days ago (1 children)

Always in news, usually some random chick in the hood that gets mouthy or some white dude that thinks he is God because he eats there.

[–] UnderpantsWeevil@lemmy.world 2 points 4 days ago

Always in news

Fucking Sinclair bullshit. Local news is vile. Might as well be the god damned Klan running those stations.

[–] XLE@piefed.social 4 points 4 days ago (1 children)

Do I have to give Chick-fil-A credit for actually treating their employees right, or do they just mandate the friendliness?

[–] prole@lemmy.blahaj.zone 2 points 4 days ago

It's 100% mandated, no shot people say "my pleasure" naturally

[–] prole@lemmy.blahaj.zone 1 points 4 days ago

Why eat at Chick-Fil-A when you've got so much boot

[–] AlligatorBlizzard@sh.itjust.works 1 points 4 days ago (1 children)

Sure, but they've also got a reputation for treating their employees okay by fast food standards. That would be the right move for BK to get friendlier employees, but sHaReHoLdErS!

[–] titanicx@lemmy.zip 1 points 3 days ago

Most bks are franchise...

[–] frostysauce@lemmy.world 0 points 3 days ago (1 children)

Um, no. The biggest difference between those two chains has nothing to do with the employees. The biggest difference is Chick-fil-A is known for good chicken.

[–] titanicx@lemmy.zip 0 points 3 days ago (1 children)

Yeah I mean Burger King being known for good chicken would be really weird.....

[–] frostysauce@lemmy.world 0 points 3 days ago

I'm saying that people like Chick-fil-A's food, where Burger King is known for crap food.