this post was submitted on 26 Feb 2026
543 points (98.1% liked)

Technology

82087 readers
4327 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
L3s@hackingne.ws
543
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 4 days ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
182 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

you are viewing a single comment's thread
view the rest of the comments
[–] EndlessNightmare@reddthat.com 16 points 4 days ago (3 children)

No one asked for this

[–] WanderingThoughts@europe.pub 7 points 4 days ago

It's the C-suite. They're so corporatized they can't differentiate between an over-the-top professional smile and somebody being genuinely helpful.

[–] HertzDentalBar@lemmy.blahaj.zone 7 points 4 days ago

The capitalists running everything did

[–] Rooster326@programming.dev 1 points 3 days ago

Sam Altman did.

BK probably tried to implement AI to take orders, and well you saw how well it worked at Taco Bell. This is probably the minimum return on their "investment"