this post was submitted on 26 Feb 2026
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Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 4 days ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
182 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] cdf12345@lemmy.zip 3 points 3 days ago* (last edited 3 days ago)

Taco Bell does that now. Every single drive thru I’ve gone to have a intro message

“Welcome to Taco Bell are you checking in with your app or reward points??”

And each version is clearly recorded locally because they always sound like a manager or something.

I almost want to drive to a bunch and record them for a dystopian compilation.

And I usually say “I have an order for ” and I get silence or a long pause and someone saying hold on.

It’s pointless. Especially when I can see the window operator handing food to a car ahead of me, I know they’re not ready but I’ve already been autoprompted by the recording.