this post was submitted on 19 May 2026
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Find me the real world use cases of it replacing people for cheaper. You can't, they don't exist right now, it's all cover for layoffs to happen while keeping stonk price high.
Shhh, you are not supposed to know that…
Receptionists and call centers. Really, I have first hand experience.
The ai is infinitely patient, can handle infinite calls at once. The caller experience is often higher because they don't have to wait on hold or get a call back, it's getting better at solving harder problems.
AI as customer service is shit. I wasted an entire day waiting for an electrician to show up while the clanker I was texting to kept reassuring me the techs were on the way. They were supposed to arrive at 4 and by the time I gave up on the company it was 10. It turned out it never even alerted the techs to show up at my property. Humans are way better even if you have to wait for them to call back, they can be held accountable at least.
Hasn't happened yet. India actually has filled more call center jobs lately.
I have yet to use AI to solve any actual problems faster than I could have solved them myself because I am constantly to having to go back and check every aspect of its work.