this post was submitted on 28 Jul 2026
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Saying "that sucks" is probably fine to say but it's not my first choice.
Really the best thing you can do is show that you're listening while they open up. I interpret that as listening mostly and making brief comments (something you can say in 5 seconds) relevant to their story.
Guess that's basically point 3 in more detail.
The practical stuff is cool too. It shows you care