this post was submitted on 03 Sep 2026
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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 3 days ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
227 comments fedilink hide all child comments
 

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] THE_GR8_MIKE@lemmy.world 13 points 2 days ago (3 children)

Japanese companies in particular are complete cocks when it comes to refunds. That's why Nintendo and Sony will just outright ban you forever if you do a chargeback. Nintendo will then give you one final chance, even if you were hacked. Not sure if Sony does. Similarly it's probably related to Playstation removing Cyberpunk for sale entirely when CD said to just refund it.

[–] Demdaru@lemmy.world 4 points 2 days ago (1 children)

Most compamies in my country will also have beef with you over that and I'm european. It's more american thing with chargebacks IIRC. Most of folk here simply contact customer service/support and talk things out, more often than not getting a refund.

[–] deathbird@mander.xyz 2 points 1 day ago

"Talk things out?" What, like with a person?

That's why Americans lean on chargebacks.

[–] dreamkeeper@literature.cafe 2 points 2 days ago* (last edited 2 days ago) (1 children)

That isn't a Japanese game, tons of companies will ban you from their stores if you issue a chargeback.

[–] THE_GR8_MIKE@lemmy.world 1 points 2 days ago

Yeah, probably. I wouldn't care if my Etsy account got banned, though. A Playstation account with 4 figures in purchased games, however.