this post was submitted on 19 Sep 2026
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Technology
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Do you mean you have a chatbot that formulates responses to tickets? Can it actually do anything or just tell customers what to do? 12% is a pretty underwhelming number. Obviously those tickets would not have consumed 12% of tech support operators time.
Sorry boss your answer is just the usual hype.
"I made a spreadsheet that does my job for me so now I just hang out on reddit".
To put it into context, it's doing about one full-time support engineer's job currently, which is the maximum we've permitted it to do so far.
This is so tedious.
If agents were actually capable of doing any work that produced any value this wouldn't even be a conversation. The evidence would be so overwhelming it would speak for itself. Instead we're stuck with this "it searches the help docs for you" silliness.