This is a most excellent place for technology news and articles.
This is really damning evidence of AI's vaporware benefits tbh.
As LLMs key functionality is supposed to be their ability to take a body of work (training data) and then take natural language input to deliver valuable and accurate natural language outputs, automated helpdesk and call centers are supposedly their absolute bread-and-butter low challenge implementation cases.
And yet... Here we are. They still aren't anywhere near the quality or value of just hiring people.
Newsflash AI actually sucks
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Even college educated jobs are being off-shored. In my field, some companies are moving to India.
There was at least one "AI" company that was caught passing off the cheap overseas labor as AI.
Two ways this can go. AI enhances cheap labor by allowing lower performing labor to seem better at their jobs or AI allows better performing employees to do their jobs better increasing their burden and creating job scarcity. Either way, sooner or later, we are screwed, better find a way to deal with it.
Or they use the low cost overseas labor as a model to train their AI because they can't say no.
