"We did it, Patrick! We made a technological breakthrough!"
A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.
AI, in this case, refers to LLMs, GPT technology, and anything listed as "AI" meant to increase market valuations.
Lmao, I love that that works. You shouldn't feel bad at all. The IRS literally takes your hard earned money to give it to the military to kill children. Why should you owe their ai hotline any level of truth or straight forwardness.
Sorry you had to be on the phone with bots for days. Thankful you shared this wonderful hack. If I ever have to call them I'll sign their bots songs about tax fraud now.
We all know Trump gutted the IRS. This is what happens when nobody works there anymore. This is not just an AI problem. The administration is just using the AI to hide the truth. Of course the few survivors are assigned to Tax Fraud, so they can help Trump and his cronies commit it.
Sounds like a good time to avoid being audited. As in, very easy to do.
Nah I work in the business and they’re still auditing people. It just takes a hell of a lot longer to get it all sorted out bc it takes ages to actually talk to a real person or set up an appt if needed
Sometimes too if you swear at the chatbot enough it’ll escalate you to a human.
May not work for IRS or government agencies but it does tend to work for companies.
I'm certain some of those calls by me were profanity laced. I have no kids, and live alone. So me talking to a spatula isn't out of the question, and cursing at whatever I'm angry at is pretty common at my place.
So I'm sure just instinctively I cursed this AI out a few times.
Plus.....it's AI. If AI isn't to be cursed at, what is?
Last time I swore at a chatbot it hung up on me
I usually mumble. That usually gets me to a human.
Thanks. They e been holding my refund since February. No notices. Nothing on the website.. just sitting there with a "it's taking longer than expected"
I think that counts as tax fraud
i think i'm missing some context.. so the IRS now runs a LLM bot on their hotline?
Wasn't using LLMs in call trees and chat bots one of the fist implementations? And the reason why a real person is so hard to get a hold of is likely due to DOGE cuts. Paying someone to help people seems like an unnecessary expense if you don't want to help people.
No, phone trees are deterministic, an LLM is non-deteministic. Voice-navigable phone trees have been around a quarter-century now. Even natural language processing apps like Siri are far more advanced than a voice-navigable phone tree and that is 15 years old.
No, this isn't about AI.
it seems to be? wdym?
OP is describing a phone tree, it's a flow chart at best and have existed long before LLMs.
You can integrate IVR (traditional phone tree) with LLMs.
That doesn't even make sense, phone trees are deterministic.
You use the LLM to navigate the phone tree and allow the user to skip levels and menus
A contrived example:
At a top level, Thing might branch into subThing1, subThing2, subThing3.
A user might say subThing3 or a similarly worded item and bypass extraneous layers of IVR.
It lets you skip levels and not have to be as precise beyond what an IVR implementation might miss.
“Customer service”, “agent”, “representative”, etc, etc. are all equivalent, but one might be missed.
LLMs do help with this circumstance
That's still deterministic, what you are describing has been around far, far longer than llm technology.
reminds my of that drive-through ai you could bypass by ordering like 50'000 cups of water