this post was submitted on 07 Jun 2026
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Fuck AI

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Ok, so I won't bore you with the back and forth details that led up to this. The important thing to know is that I needed to talk to a human at the IRS to ask a very simple question that would take just a few minutes to look into.

Me trying to call for 3 days dozens of calls dealing with this shit. I eventually figured out how to prompt the AI to let me push buttons to reach menus.

After all that I plotted out what each option does.

ALL OF THEM either lead to a pre-recorded message that says to visit the website, OR attempts to transfer you, before telling you there are no agents taking calls for that option.

Eventually, I wondered what would happen if I said to the AI agent "TAX FRAUD".

Boom. Straight through to an agent.

I feel bad for lying to the hotline, but also, I was left no valid options to talk to a human. Once I said tax fraud, my issue which I had spent probably 100 calls in 3 days trying to get through, was over in 10 minutes. And 6 of those minutes she put me back on hold to research my issue.

Fuck AI

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[–] Mouselemming@sh.itjust.works 78 points 1 month ago (1 children)

We all know Trump gutted the IRS. This is what happens when nobody works there anymore. This is not just an AI problem. The administration is just using the AI to hide the truth. Of course the few survivors are assigned to Tax Fraud, so they can help Trump and his cronies commit it.

[–] HasturInYellow@lemmy.world 11 points 1 month ago (1 children)

Sounds like a good time to avoid being audited. As in, very easy to do.

[–] FearMeAndDecay@literature.cafe 4 points 1 month ago (1 children)

Nah I work in the business and they’re still auditing people. It just takes a hell of a lot longer to get it all sorted out bc it takes ages to actually talk to a real person or set up an appt if needed

[–] Janx@piefed.social 2 points 1 month ago

Also, and I doubt this surprises anyone, but Trump's IRS is not targeting the rich. The wealthy and connected have accountants and lawyers and fight back. So they're going after working and lower-income people who cheated or made mistakes, because it's easier to get fees and punishments. Also, the cruelty is the point...

[–] criss_cross@lemmy.world 27 points 1 month ago (2 children)

Sometimes too if you swear at the chatbot enough it’ll escalate you to a human.

May not work for IRS or government agencies but it does tend to work for companies.

[–] Lost_My_Mind@lemmy.world 23 points 1 month ago

I'm certain some of those calls by me were profanity laced. I have no kids, and live alone. So me talking to a spatula isn't out of the question, and cursing at whatever I'm angry at is pretty common at my place.

So I'm sure just instinctively I cursed this AI out a few times.

Plus.....it's AI. If AI isn't to be cursed at, what is?

[–] DarkSirrush@piefed.ca 11 points 1 month ago (1 children)

Last time I swore at a chatbot it hung up on me

[–] CosmicTurtle0@lemmy.dbzer0.com 8 points 1 month ago (1 children)

I usually mumble. That usually gets me to a human.

[–] Lost_My_Mind@lemmy.world 1 points 1 month ago

For most companies I speak complete jibberish. Then it'll say something like "I'm sorry, I didn't understand you. Could you repeat that?"

And do it 3 times, and it will route you to either a push button system where you press a number for an option (yay!) or a human (YAAAAAAY!!!!).

Sometimes itjust hangs up instead.

[–] 7U5K3N@lemmy.dbzer0.com 14 points 1 month ago (1 children)

Thanks. They e been holding my refund since February. No notices. Nothing on the website.. just sitting there with a "it's taking longer than expected"

[–] jabberwockiX@piefed.social 4 points 1 month ago

I think that counts as tax fraud

[–] hexagonwin@lemmy.today 4 points 1 month ago (2 children)

i think i'm missing some context.. so the IRS now runs a LLM bot on their hotline?

[–] Burninator05@lemmy.world 5 points 1 month ago (1 children)

Wasn't using LLMs in call trees and chat bots one of the fist implementations? And the reason why a real person is so hard to get a hold of is likely due to DOGE cuts. Paying someone to help people seems like an unnecessary expense if you don't want to help people.

[–] Kirk@startrek.website 1 points 1 month ago

No, phone trees are deterministic, an LLM is non-deteministic. Voice-navigable phone trees have been around a quarter-century now. Even natural language processing apps like Siri are far more advanced than a voice-navigable phone tree and that is 15 years old.

[–] Kirk@startrek.website 0 points 1 month ago (2 children)
[–] hexagonwin@lemmy.today 4 points 1 month ago (1 children)
[–] Kirk@startrek.website 1 points 1 month ago

OP is describing a phone tree, it's a flow chart at best and have existed long before LLMs.

[–] Pieisawesome@lemmy.dbzer0.com 1 points 1 month ago (1 children)

You can integrate IVR (traditional phone tree) with LLMs.

[–] Kirk@startrek.website 1 points 1 month ago (1 children)

That doesn't even make sense, phone trees are deterministic.

[–] Pieisawesome@lemmy.dbzer0.com 1 points 1 month ago* (last edited 1 month ago) (1 children)

You use the LLM to navigate the phone tree and allow the user to skip levels and menus

A contrived example:

At a top level, Thing might branch into subThing1, subThing2, subThing3.

A user might say subThing3 or a similarly worded item and bypass extraneous layers of IVR.

It lets you skip levels and not have to be as precise beyond what an IVR implementation might miss.

“Customer service”, “agent”, “representative”, etc, etc. are all equivalent, but one might be missed.

LLMs do help with this circumstance

[–] Kirk@startrek.website 1 points 1 month ago

That's still deterministic, what you are describing has been around far, far longer than llm technology.

[–] StinkySocialist@lemmy.ml 1 points 1 month ago

Lmao, I love that that works. You shouldn't feel bad at all. The IRS literally takes your hard earned money to give it to the military to kill children. Why should you owe their ai hotline any level of truth or straight forwardness.

Sorry you had to be on the phone with bots for days. Thankful you shared this wonderful hack. If I ever have to call them I'll sign their bots songs about tax fraud now.

[–] meowcar420@lemmy.ml 0 points 1 month ago

reminds my of that drive-through ai you could bypass by ordering like 50'000 cups of water