this post was submitted on 30 Jul 2026
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me_irl

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[–] pulsewidth@lemmy.world 27 points 4 hours ago (1 children)

Absolutely, but I'd be more specific.

Customers usually have rights to refund or partial refund if a purchase is not "fit for purpose" or "as advertised".

If a game/movie/show is purchased on the offer of unlimited access now and into the future, and that access is then revoked, the customer should be by law entitled to compensation - either full refund if the product has never been used (which is surprisingly common), or a partial refund based on number or duration of times accessed.

Providers would be a LOT more careful about revoking access to purchased materials if that action had a monetary cost associated with it.

[–] nimble@lemmy.blahaj.zone 10 points 4 hours ago* (last edited 4 hours ago) (3 children)

digital content stores already have you beat - their terms explicitly spell out that you acknowledge they can revoke the purchase at any time for any reason. So the product is exactly as advertised and no compensation would be due under your idea.

The better option is to just not shop on any platform that provides you a digital lease to content.

[–] hitmyspot@aussie.zone 5 points 3 hours ago

Not as advertised. But as per the t&cs. Many countries have truth in advertising lately s that the t&cs cannot override, but only clarify so if it's outright misleading, the t&cs don't matter.

[–] ChokingHazard@lemmy.world 1 points 2 hours ago

You can always change the terms and demand a refund, just like they can change the terms and demand more money.

[–] Mongostein@lemmy.ca 1 points 2 hours ago

This why I only buy games on Steam for $20 or less. Once I’ve played them it’s not as big a deal if they disappear since I’ve spent more than that on lunch

[–] corsicanguppy@lemmy.ca 9 points 4 hours ago (1 children)

The moment a product leaves the market without a plan - a game removed from your library or the FB portal TV unit being ditched without support - it needs to be opened or the full purchase price refunded. No record? Full price on day one.

If the vendor can't possibly open it because they still value the IP then they need to support it the same.

[–] cavitationfetishist01@quokk.au -4 points 3 hours ago

Cool. I'll talk to my buddy the space wizard detective about enforcing this.

[–] Zephorah@discuss.online 3 points 3 hours ago

These services rely on the group think of “but they wouldn’t…”