this post was submitted on 03 Sep 2026
674 points (99.3% liked)

Technology

87806 readers
4730 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots


founded 3 years ago
MODERATORS
 

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

top 50 comments
sorted by: hot top controversial new old
[–] Tiral@lemmy.zip 2 points 21 minutes ago

I'd say just stop buying that shit, but Americans have no self restraint at all. They pre-order digital fucking games to get a pair of cosmetic boots or some stupid shit.

[–] JoeTheSane@lemmy.world 14 points 6 hours ago

Well, hell. Let’s all get banned by them so they have a real count of how many customers they are losing.

[–] Bluedragon012@lemmy.world 1 points 3 hours ago

Inb4 Sony workers in meets a basement destiny branded fedora wearing Luigi.

[–] itsgroundhogdayagain@lemmy.ml 22 points 12 hours ago (1 children)

At least we own our Steam games, wait a minute...

[–] Willdrick@lemmy.world 1 points 1 hour ago

I mean, not with Valve's blessing, but we kinda own them thanks to Goldberg and friends

[–] Aeder@lemmy.world 17 points 13 hours ago

I'm so glad I never gave any serious amount of money to Sony, Microsoft or Nintendo.

[–] QueenHawlSera@piefed.social 44 points 16 hours ago (1 children)

Anything but walking back the physical disc decision

[–] phoenixz@lemmy.ca 17 points 13 hours ago (1 children)

Anything but doing the right thing because money

[–] QueenHawlSera@piefed.social 9 points 11 hours ago

Seems like at this point bringing back physical discs would be the money making decision

[–] FireWire400@lemmy.world 4 points 9 hours ago

I hope Asha Sharma walks back the plans for Project Helix being digital only, because that would be their #1 advantage next gen IMO

[–] Surp@lemmy.world 15 points 16 hours ago (1 children)

Someone please figure out Linux on ps5 native so I can dump their crappy OS

[–] Stiggyman@ani.social 3 points 13 hours ago

Requires you to not update. There is potential for firmware 13.6 right now if I remember once someone cracks it

[–] LavaPlanet@sh.itjust.works 32 points 19 hours ago (1 children)

That leaves only one available option for protest. I don't think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where's my popcorn...

[–] myyass@lemmy.world 7 points 18 hours ago (1 children)

Moving away from Sony as much as possible. I may or may not use questionable websites to watch anime and movies. and I sold all my Sony stuff except a PS3 and Headphones, which will also be sold.

[–] LavaPlanet@sh.itjust.works 6 points 18 hours ago (3 children)

I dunno, maybe keep anything you can pirate on, right? Because that would hit them harder?

load more comments (3 replies)
[–] dual_sport_dork@lemmy.world 52 points 23 hours ago (2 children)

Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn't have a single leg left to stand on. Sony's decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.

In other words: Get the fuck outta here with that.

[–] impairedimperator@lemmy.zip 22 points 22 hours ago (1 children)

IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.

Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That's why I never played helldivers, actually.

[–] rumba@lemmy.zip 11 points 15 hours ago

Protesting outside facilities should be allowed. Though honestly pointless, just give them what they want and leave their ecosystem

load more comments (1 replies)
[–] Doomsider@lemmy.world 74 points 1 day ago* (last edited 1 day ago) (1 children)

We made a bad decision and people got upset.

The problem according to Sony: the people.

Get bent Sony, you put your front line workers through this bullshit, you don't get to cry foul. How fucking stupid.

[–] village604@adultswim.fan 34 points 23 hours ago (6 children)

ITT: People who don't understand how call centers work.

It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.

For these call centers, the huge campaigns are their life blood, and they won't do anything to upset the client. Your complaints are very likely not being passed on.

Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.

So, by calling and being abusive to a CS agent, there's a decent chance you're abusing a homeless person for absolutely no benefit.

The only reason Sony cares is because turnover from abuse and tied up agents costs money.

[–] anarchy79@lemmy.world 18 points 23 hours ago* (last edited 23 hours ago) (5 children)

"You fools! You're not even talking to us, you're talking to a homeless person! We will never hear what you have to say!"

load more comments (5 replies)
load more comments (5 replies)
[–] greyscale@lemmy.grey.ooo 316 points 1 day ago (11 children)

Can people just stop buying their fucking product now?

[–] username_1@discuss.tchncs.de 81 points 1 day ago (34 children)

No. Console gamers can't do that.

load more comments (34 replies)
load more comments (10 replies)
[–] criss_cross@lemmy.world 60 points 1 day ago (9 children)

Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.

But

unreasonable demands for compensation or apologies

Fucking really? Asking for refunds is bad now?

[–] AHemlocksLie@lemmy.zip 39 points 1 day ago (1 children)

Nothing more offensive to a capitalist than trying to get your money back

load more comments (1 replies)
load more comments (8 replies)
[–] fulg@lemmy.world 183 points 1 day ago (5 children)

My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…

load more comments (5 replies)
[–] Babalugats@feddit.uk 114 points 1 day ago* (last edited 1 day ago) (4 children)

Has Sony just dared it's entire customer base to take part in a forced boycott?

The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can't do it on their own.

load more comments (4 replies)
[–] bitjunkie@lemmy.world 35 points 1 day ago

Megacorp jerks people around and gets all snowflakey when they jerk back

[–] WereCat@lemmy.world 94 points 1 day ago (1 children)

They want to go all digital but can’t withstand cyber bullying. Weakness disgusts me!

load more comments (1 replies)
load more comments
view more: next ›